Lucky Dreams Casino

Game studios

Our games come from studios such as Booongo, BGaming, Playson, Betsoft, Booming Games, Belatra, Popiplay, Novomatic and Yggdrasil.

Standard bonus terms

Unless an individual promotion sets its own terms, these defaults apply. Bonuses, free spins and their winnings must be wagered 40 times the bonus amount or the free-spin winnings, and they stay valid for a maximum of 7 days from crediting.

While a bonus is in its wagering phase, the maximum bet is A$8 for free bonuses, deposit bonuses, free-spin winnings and loyalty bonuses. The limit includes bet doubling after a game round and bets on purchased bonus rounds. When you wager a bonus with cryptocurrency, the maximum bet is the equivalent of US$5 at the average exchange rate on the day of your bets. Breaking the limit may result in forfeiting the bonus and the winnings collected since it was activated.

Winnings from a deposit bonus are capped at A$5,000. Anything above the cap may be forfeited, including amounts won by playing on with redeemed bonus winnings.

Game contribution

Live betting

Live or in-play betting lets you place bets after an event has started and while it runs, with the odds moving as the game unfolds.

Errors and void selections

If a pricing, technical, human or data-feed error happens, we may void the affected bets, settle them again at the correct odds or cancel bets placed at materially incorrect prices, even after they were confirmed, settled or paid out. If one selection in an accumulator or combination bet is void, we may recalculate it with the remaining valid selections. If every selection is void, the whole bet is void.

Settlement

Bets are settled once the result is officially confirmed by the relevant official source or governing body, and timing can vary by sport and organiser.

Earning loyalty points

Our loyalty scheme is called Eldorado. You earn 1 redeemable point and 1 status point for every A$25 of real-money bets on slots. Roulette earns 1 point per A$100 wagered, and blackjack or baccarat earns 1 point per A$250.

Points exchange by VIP level

Bonuses converted from points carry 40x wagering.

VIP services

Our VIP services include a dedicated account manager, events, gifts, loyalty-shop access, cash rebates, faster withdrawals and higher limits, cash advances, low-wagering bonuses, VIP races and leaderboards.

Tournaments

Our tournaments let you compete for cash prizes and, from time to time, real-life prizes.

Deposit methods in Australian dollars

Deposits generally show up immediately in My Balance.

Crypto deposits

Crypto deposits have no maximum.

Withdrawals in Australian dollars

Crypto withdrawals

Withdrawal limits

Our standard limits are A$6,000 per calendar day, A$12,000 per week and A$42,000 per month, counted in UTC. If a request goes over the limits, it may be paid in instalments or returned to your balance.

Before payout

Every deposit has a 3x wagering requirement, so your bets must reach at least three times the deposit before money linked to it can be withdrawn. We may refuse a withdrawal that contains unwagered funds or charge a processing fee for it. Before we process a withdrawal, we may also ask for account verification and run security or anti-fraud checks.

Fees

We cover the recipient transaction costs on deposits, though your payment provider may charge a fee for sending the money. On withdrawals, you pay the fee your payment provider charges.

Independent testing

Our software is certified by Itech Labs, an ISO/IEC 17025 compliant Australian testing laboratory for online gaming systems. Our RNG meets industry requirements, so the results you get are random.

Complaints

To raise a claim, complaint or dispute, contact our Customer Support through any of the available channels.

Player controls

You can set playing and deposit limits to keep your spending in check, or exclude yourself from playing with us entirely. To turn any of these on, contact our Support team via Live Chat.